Learn Salesforce with Gemma – Week 13
Click the buttons below to find the Trailhead modules we did and follow along with the sessions
Session 25 – Introducing Service Cloud
Now that you know all about Sales Cloud and the fundamentals of the Salesforce platform, let’s take a look at the Service Cloud fundamentals. This is an introduction, and there are loooooaaaads more bits to Service Cloud than I’ve covered here, but it’ll help you and Trailhead has all you need if you want to know more. The LiveAgent badges are particularly fun.
Session 26 – Entitlements
Week 13 Homework
Your turn! I have a project for you: